Terms of Service

1Purpose

These Terms of Service (TOS) govern the access and use of the QR code connected doorbell platform Dringbell (the "Service"), accessible via the address dringbell.com and its associated mobile applications. The Service is published and managed by the company KWALEAD SAS. By creating an account, configuring a doorbell, or using the Service as a visitor, you unreservedly accept these terms in their entirety.

2Service Publisher

In accordance with Law No. 2004-575 of June 21, 2004 for confidence in the digital economy (LCEN), the legal identification information of the publisher is:

3Service Description and Access

Dringbell offers a digital doorbell service. The user (owner) creates an account, defines a household or establishment profile, and generates a unique QR code. This QR code, displayed at the entrance of their property, allows visitors to initiate a real-time audio/video call (via WebRTC technology) by scanning it with their smartphone, without any application to install.

In case of unavailability of the owner (no response after a configurable delay of 20 to 40 seconds), the visitor is invited to leave a written, audio, or video message. This message is then encrypted and securely stored to be consulted later by the owner from their dashboard.

Registration and configuration of the Service are restricted to natural persons of legal age (18 years and older) or legitimate representatives of legal entities. The information provided must be accurate and kept up to date.

4Subscriptions and Pricing

The Dringbell Service is structured as recurring subscriptions with no commitment, billed via the secure payment platform Stripe.

Subscriptions are billed in advance and automatically renewed unless cancelled. Cancellation can be made at any time from your account settings and takes effect at the end of the current billing period. No partial refunds are granted. Prices of the Free, Standard and Premium plans and of the add-on are inclusive of VAT: the applicable French VAT of 20 % is already included and nothing further is added at checkout. Prices of the plans for businesses (Essentiel, Pro, Équipe) are shown excluding VAT: the applicable VAT is added at checkout and appears on the invoice.

First month free for residents of an equipped building: a resident who joins their building's Dringbell plate and subscribes to a Standard or Premium plan for the first time receives 30 free days. A payment method is required at sign-up, but nothing is charged during those 30 days; the subscription then starts at the current price, unless cancelled before the end of the free period, in which case nothing is charged. This offer is granted only once per account and does not apply to a current or past subscription.

5Right of Withdrawal

Digital subscriptions: In accordance with Article L221-18 of the French Consumer Code, you have a period of 14 days to withdraw from your subscription. However, by requesting the immediate activation of the Service and the generation of your QR codes before the expiration of this period, you expressly waive your right of withdrawal from the moment the service is fully operational.

6Obligations of Users and Visitors

The User (owner) agrees to use the platform in compliance with applicable laws. In their capacity as local controller of their doorbell, they must ensure that the collection of the audio and video stream of their visitors is carried out in compliance with local regulations on privacy and intercom devices. Any use of the Service aimed at spying, harassing, or disproportionately monitoring public areas or neighboring properties is strictly prohibited.

The Visitor agrees not to abuse the calling system (malicious repeated calls, spam) and not to formulate voice or written messages containing offensive, defamatory, racist, or public order-violating remarks.

7Intellectual Property

All software components, interface designs and trademarks constituting the Dringbell solution are the exclusive property of the company KWALEAD SAS. Granting access to the Service does not transfer any intellectual property rights. Any unauthorized reproduction, modification, or extraction will be subject to criminal and civil prosecution.

8Availability, Technical Limits and Liability

KWALEAD SAS endeavors to maintain a platform availability of 99,5 % on a monthly basis, excluding planned preventive maintenance operations notified in advance.

Inherent limitations of real-time communication technology:

• Network and NAT: Audio/video streams are established peer-to-peer via WebRTC. Although Dringbell maintains a global network of TURN relay servers (coturn on Fly.io) to bypass restrictive firewalls, certain local network configurations (highly secure corporate networks, mobile dead zones) may prevent communication from being established.
• Push Notifications: Waking up the Dringbell mobile application relies on third-party services from Google Firebase (FCM) and Apple (APNs). KWALEAD SAS cannot be held liable for delays or failures in push notification delivery related to the power-saving rules of the recipient's mobile operating system or network outages of these third-party providers.

In no event shall KWALEAD SAS be held liable for indirect material losses, missed deliveries, or the inability of a visitor to ring the doorbell. Except in cases of proven gross negligence, the overall cumulative liability of the publisher is expressly capped at the amounts received by Dringbell from the user during the three (3) months preceding the incident.

9Modifications of the Terms

KWALEAD SAS reserves the right to revise these terms and conditions in order to adapt them to legal or technical developments, or to the addition of new features. Users will be notified of any substantial modification with a minimum notice of 30 calendar days before the application of the new TOS. Continued use of the platform after this period will constitute definitive acceptance.

10Applicable Law and Disputes

These Terms of Service are governed by French law. In the event of a dispute or litigation, the User and the Publisher agree to seek an amicable settlement as a priority. In accordance with Articles L611-1 et seq. of the French Consumer Code, individual consumers may resort to a consumer mediator free of charge. Any persistent dispute that cannot be resolved amicably and involves professionals will be subject to the exclusive jurisdiction of the Tribunal de commerce de Créteil, France.

11Contact and Support

For any questions regarding these terms or to contact our technical and sales support, you can write to us at the following addresses: